Date: Oct 4, 2010

Location: Charter Shelby Township, MI, US

Rock Climbing Team Member-CHA01080DescriptionProvides general climbing instruction and guidance in a fun, enthusiastic, and safe environment. Encourages members to push their personal comfort zones and physical fitness. Monitor rock wall area to ensure safety of all climbers. Provide excellent customer service and climbing instruction to all levels of climbers during Open Wall and group events.Examples of Work PerformedMember Experience
1. Greets, acknowledges, and interacts with members in a friendly and professional manner
2. Provides organized climbing guidance in a safe atmosphere
3. Explains and demonstrates climbing equipment, techniques, and hand and feet climbing methods
4. Supervises members on the wall to ensure safety procedures are adhered to
5. Maintains order and safety in the rock wall area
6. Ensures climbers are aware of potentially dangerous areas and activities
7. Responds to member inquiries regarding Life Time Fitness policies and procedures
8. Resolves conflicts in a timely and professional mannerSales & Promotional
1. Promotes and sell rock wall programs within the club and community
2. Promotes all Member Activities programs and services
3. Articulates extensive knowledge of Life Time Fitness products, services, policies and procedures
4. Promotes all Life Time Fitness programs, products and servicesFinancial & Budgetary
1. Ensures use of supplies follows the amount prearranged by the department budgetManagerial & Supervisory
1. Maintains member files and waiver forms
2. Opens and closes the climbing wall at the beginning and end of the shift
3. Monitors and ensures the cleanliness and safety of rock wall area
4. Responsible for submitting incident reports to the Member Activities Department Head
5. Attends department and “all club” meetingsQualifications: Minimum QualificationsEducation: · High school diploma or GEDExperience· Six months to one year climbing experience (preferred)Licenses & Certifications:· Belay certified· CPR/AED certified· first Aid certifiedPrimary Location: MI-Charter Shelby Township – SHE – Shelby TownshipSchedulePart-timeJob LevelIndividual ContributorTravelNo

Job Segments: Customer Service, Customer Service Representative, Part Time, Service

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